Electricity Meter Faulty

[Joe2027]

Yes I gave them a photo with the meter reading and the MPN clearly showing. Still not heard anything from EDF. It's been a week now. I'm going to raise an offical complaint with them tomorrow.

 

[Joe2027]

EDF have half backed down. They said there are connectivity issues with my electric smart meter, the figues they have, have gone from correct figures to estimates. I can prove their estimates are wildly out, from the last actual meter reading and the reading now. It's obvoius they haven't a clue, how much electricity I['ve used from Oct 2020 to Feb 2021. I'm going to ask them to base how much electricity I've used from Oct 2020 to Feb 2021 on past bills I've had off them in the winter months.

 

[Joe2027]

Is -85dBm a weak signal from my electric smart meter to the WAN?

 

[7029 dave]

Its within tolerance as explained in #5, just top end speak to your energy supplier to see if the meter is communicating with the DCC, does you IHD (in home display) function ok.

 

[Joe2027]

No the figures are stuck the figures don't go up or down.

 

[Zerax]

Yes I gave them a photo with the meter reading and the MPN clearly showing. Still not heard anything from EDF. It's been a week now. I'm going to raise an offical complaint with them tomorrow.

Just showing them a picture of the meter with the MPAN showing... may not be enough... you need to tell them the MPAN and ask them to compare that to the one they think you have. Spoon feeding I know... but sometimes it has to be done.

 

[7029 dave]

Just showing them a picture of the meter with the MPAN showing... may not be enough... you need to tell them the MPAN and ask them to compare that to the one they think you have. Spoon feeding I know... but sometimes it has to be done.

Meters don't show MPAN they show MSN (meter serial number)

 

[i=p/u]

Just go pay as u play

 

[7029 dave]

No the figures are stuck the figures don't go up or down.

Sounds like they need to attend.