Discuss Losing power to house post meter upgrade?? in the UK Electrical Forum area at ElectriciansForums.net

Yep,i have a small issue with the metering job,at present,and have been involved in discussions with some R&D types,regarding the direction it is heading.

Some of the capabilities,these meters have,or could easily have,are prevented from being implemented,by current legislation.

This is not to say,in the future,that will not change...as with projects such as driver-less vehicles,and drone deliveries :(

Remote meter switching,is a DNO's nuclear option....but there are problems.

Any straightforward switching off,would require on-site presence,like,if you were there with the relevant authority,and access,and pulled the main fuse,then made safe.

To do this from "base",you would need to know the telemetry was working (mmm) you would need to know it applied to the correct device (mmm) you would also need to know the device could switch at OCPD maximum rating (well...) but,more importantly,you would need to be absolutely sure,that the 80 odd year old tenant,that you did not know was living there,was not either hooked up to her nebuliser,ventilator or EOL pain management system,OR,about to descend a straight and windowless flight of stairs...

Have no doubt,the second they have insurance/protocol/indemnity,in place for the above - it will happen.

...But as for having a re-closing device,capable of coping with multiple operations commensurate with the DNO's OCPD ....that is going to complicate a lot of fire/flood situations in properties :eek:
woosh!!
 
Joking apart, you did the work 5 years ago a meter change that you had nothing to do with 6 weeks ago, I think they called the wrong person out and who will you be billing, is it a smart meter by any chance?
my ork is covered under a 6 year warranty. First point of call for customer is me, as I like to think I have built up a relationship with the customer and they are happy calling me and I am happy taking the call. I have made the normal checks ie. any loose terminals etc. . . . checked neighbours do not have same issue etc... Ive not had a problem with meters before but this seems this is the way it is heading.
 
Is it everything in the house going?
Are the neighbours having any issues?
Do the street lights also go out , if it goes off at night?

If it's a Smart meter the supplier should be able to remotely check if there has been a loss of incoming supply and / or a loss of outgoing supply from the meter.
1. yes
2. no
3. no

not smart meter
 
DNOs don't install meters, they are the suppliers property. This sort of fault very often turns out to be a fault on the supply cable, eventually will burn out, making it much easier to find fault. Is it overhead supply? If it is look out for arcing where it connects to house, easier at night!
 
Have you confirmed supply voltage rock steady ,
applied a reasonable load ,and listened carefully in a quiet enviroment ... while gently disturbing ,anything meter fitter would have ! ( Just short of attaching monitoring equipment )
(or leaving customer with a guessing wand / stick
-----apply either side of meter)
..Insert flack here..
 
my ork is covered under a 6 year warranty. First point of call for customer is me, as I like to think I have built up a relationship with the customer and they are happy calling me and I am happy taking the call. I have made the normal checks ie. any loose terminals etc. . . . checked neighbours do not have same issue etc... Ive not had a problem with meters before but this seems this is the way it is heading.
Ah okay nice to see a conscientious contractor.
 
Have you confirmed supply voltage rock steady ,
applied a reasonable load ,and listened carefully in a quiet enviroment ... while gently disturbing ,anything meter fitter would have ! ( Just short of attaching monitoring equipment )
(or leaving customer with a guessing wand / stick
-----apply either side of meter)
..Insert flack here..
voltage is good n steady at 243 volts. Also done a zs at a socket of 0.47 ohms. A high resistance would/should/could pick up any poor connections h . . . typically spoke to homeowner today any no outages . . . Ive asked them to keep me updated. I'll post any updates. Thx for all input
 
DNOs don't install meters, they are the suppliers property. This sort of fault very often turns out to be a fault on the supply cable, eventually will burn out, making it much easier to find fault. Is it overhead supply? If it is look out for arcing where it connects to house, easier at night!

Some meters,if old enough,are still the DNO's property.
I know this,because the old Ferranti and Venner meters,fitted in the 50's and 60's,are removed by suppliers,such as Eon,but are the property of Norweb,now BG.
They happily tell you you need a "smart" job,due to these being scrap...

BUT! Guess where these meters are going?
They are getting a refurb,and are off to countries like Africa,for re-fitting....makes me proud to be a British engineer :)
 
occams razor suggests that this is not your liability, recent meter change = they are likely the culprit, who knows what they have done, could be possible underground cables are damaged but slightly more unlikely
 

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