Discuss Customer Payment. in the UK Electrical Forum area at ElectriciansForums.net

H

highspark

Having problems receiving money from a client. They are either ignorant, arrogant or both. I put my invoice in a week last Friday.

We are small business and rely on fast payments to cover wages costs and material costs. However I have still not received any form of payment. This was a private installation not a business to business.

Not sure what the next move is. I know they get 30days to pay up but I feel as though they are the holding money back for no reason. It's £4000, so hardly something we can let go.
 
Hang on have you phoned them, or just sent a email?

I have spoken to them face to face and via telephone. On both occasions they said they would transfer the money over. Never had this problem before and the worst of all they seem to be a genuine couple.

the email was a formal way to ask for the money so that I had record of it.
 
Send a copy of your email by recorded delivery so the you have proof they have received it.

Then if still no response send a final demand after the 30 days again via recorded delivery.

If still no payment then as uksparks said go to the small claims court.
 
Why do you say they have 30 days? If that's what your terms and conditions say then you'll have to wait for 30 days. If you don't specify 30 days on your terms, what does it say regarding payment?
 
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