Guarantee on your works

[chris day]

hello guys

Garden brick lights all need replacing as they are waterlogged.
Client paid for me to fault find and the existing cabling gave plus 2 meg ohms so the cabling appears to be healthy.

Question client has asked is what guarantees I give.
I normally give 5 years on cabling I have installed and I pass on manufacturers guarantees on excessories.
I don’t want to spook the client and say I don’t want anything to do with your old cabling guarantee wise, but I also don’t want to guarantee old cabling.

 

[The Ghost]

Surely you would, quite reasonably, only guarantee the work and materials you have supplied/installed?

 

[telectrix]

easy. you quote a guarantee for what you are supplying and fitting. on your quote and invoice state something like " while the existing wiring has been tested and found fit for continued use, i will not be liable for any future failures of cabling/equipment that i have not installed"

 

[Strima]

I wouldn’t offer a guarantee on old cables. They may test out fine but as you didn’t install them how can you guarantee them?

 

[chris day]

I agree strima, just looking for a soft way to say (not my problem guv)if the old cabling goes bang in 1 Years time

 

[telectrix]

previous posts have given the answer.

 

[Octopus]

Absolutely no guarantee on parts I don't supply ...... End of

 

[KEV 1 N]

Length of Guarantee?......as long as it takes me to pack up my tools and gallop off into the sunset...yeehaaa!!

 

[123]

No guarantee (unless a workmanship issue, unlikely!) on parts not supplied. 1 year labour on parts supplied, I'm not coming back in 24 years to replace a now faulty socket FOC.

 

[telectrix]

No guarantee (unless a workmanship issue, unlikely!) on parts not supplied. 1 year labour on parts supplied, I'm not coming back in 24 years to replace a now faulty socket FOC.

in 24 years i'll be fertilizing roses. customers can sue my bones.

 

[Jay89]

1 year guarantee on parts I’ve supplied only for me also. Wouldn’t guarantee wiring installed previously by another or any parts supplied by customer.

 

[SJD]

I agree about 1 year generally for parts supplied, but what about LED lamps & panels? Often they offer a longer guarantee, e.g. 3 or 5 years, with this clearly marked on the box, do you come back and change these for free within that time limit?

 

[123]

I agree about 1 year generally for parts supplied, but what about LED lamps & panels? Often they offer a longer guarantee, e.g. 3 or 5 years, with this clearly marked on the box, do you come back and change these for free within that time limit?

Sockets, Switches, Fuseboards etc are 15 years and beyond on manufacturers warranty...I'm not coming back Free of Charge in 14 or 24 years to replace a now faulty socket.

 

[Jay89]

I agree about 1 year generally for parts supplied, but what about LED lamps & panels? Often they offer a longer guarantee, e.g. 3 or 5 years, with this clearly marked on the box, do you come back and change these for free within that time limit?

If it’s a GU10 LED I would probably replace for nothing up to two years to keep a domestic customer happy. Panels I would stick to a year labour guarantee

 

[Octopus]

1 year onsite is reasonable, after that chargeable, but if parts have longer warranties then that will save the customer money.

 

[peterhyper]

I always clarify to customers that I am not responsible for their existing cable or accessories, only my workmanship and the parts I've supplied and fitted.

 

[DC-backfrom the past]

I give a year on my work, only on the parts I've supplied. If any part has a longer guarantee then its a replacement part via the manufacturer.
i.e. if part has five year cover and breaks in two. If the customer calls me out, its a new charge to fit and test, as my year is up.