How long before chasing payment?

[Mike Johnson]

Not using their information, you are using your own information, and word of mouth is only their word against yours and not provable "I just don't remember that conversation"

 

[nicebutdim]

Not using their information, you are using your own information, and word of mouth is only their word against yours and not provable "I just don't remember that conversation"

You would be discussing information pertaining to their private business. Regardless of what might be morally right or wrong, you would be on the wrong side of this law.

 

[Mike Johnson]

No you would not, you are discussing information pertaining to your business which you are free to divulge to anyone you wish, nothing to do with the data protection act, at a very great stretch it may be construed as liable, but almost impossible to prove.

 

[RetiredNY]

but it was a only a few houses away and from sound of it would have put money on it being faulty lights that wanted binning.

They're only a few houses away from your shop or where you live? Or where you happened to be at the time? Because if they're close I would hand-deliver an invoice.

 

[Mike Johnson]

If you want to go the correct route, then a recorded delivery letter including the invoice and informing them of pending small claims court proceedings where liquidated and ascertained costs would be applied for in addition to the monies owed.

 

[HappyHippyDad]

I think a quick, polite, professional email reminder rather than a court summons at this stage

 

[buzzlightyear]

Dear customer I have sent you a reminder of a invoice that has not been paid, I would remind you if probet payment is not paid with in the next couple of days
Then I have no alternative to recover the amount owed in which will a added cost to you. If any proceeding to recover the payment, I must remind you that all recovery off the amount will go against you in a court of law. Aka judge Buzz light year.

 

[baldelectrician]

It sucks
We had 3 calls for out of hours emergency stuff on the Christmas holidays

2 were unknown and one was existing client

Each client was sent an quote prior to leaving for site.
The ones we did not know we required payment prior to leaving.

One accepted and one declined- funny that an emergency did not turn out to be one when they had to hand over a wad prior to the visit

We only do this for call outs, all other work is invoiced later.

 

[buzzlightyear]

It sucks
We had 3 calls for out of hours emergency stuff on the Christmas holidays

2 were unknown and one was existing client

Each client was sent an quote prior to leaving for site.
The ones we did not know we required payment prior to leaving.

Wow, I love customers that ring up over Xmas no power ovens off, OK, will come round if payment is done over the phone, if not you can cook your turkey over a candle.

 

[HappyHippyDad]

Hello Mrs Williams,

I'm just checking my accounts and I notice your invoice hasn't been paid. I sent it by email on December 15th. If you haven't seen it, have a quick check of your junk folder. I'll send it again if you can't find it.

I'm glad we managed to get your Christmas tree lights back on and I hope you had a good Christmas.

Kind regards,