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  1. sh500
    Offline

    sh500 EF Member

    Location:
    London
    Hello all,

    I had a smart meter install date today (both utilities) with npower as the provider.

    The engineer, on a quick inspection of the existing setup said he could not continue as the existing 'tails' coming from the CU have had their outer grey sheath stripped too far back.

    Is it part of regulation that on a double insulated cable, the outer sheath cannot be 'exposed' at all? The tails have been there before I moved in. I can see the ends have been stripped back to identify the polarity.

    I have attached a picture.

    Thanks in advance

    20170717_113818.jpg
     
    Last edited: Jul 17, 2017
  2. Pete999
    Online

    Pete999 Trusted Advisor

    Location:
    Northampton
    Jobsworth who knows SFA
     
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  3. Ian1981
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    Ian1981 Electrician's Arms

    Location:
    North east
    Looks like a internal meter rather than in a meter box outside.
    I agree in that the tails should be double insulated entering the enclosure (Henley block shown).
    Seems their company protocol is to knock it back if tails are found like this.
     
  4. westward10
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    westward10 Please don't bore me with your life story. Electrician's Arms

    Location:
    Northamptonshire
    The black insulation should definitely not be exposed and it looks like the red is also to the left.
     
    • Agree Agree x 1
  5. Pete999
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    Pete999 Trusted Advisor

    Location:
    Northampton
    He's still a jobsworth.
     
    • Agree Agree x 2
  6. Ian1981
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    Ian1981 Electrician's Arms

    Location:
    North east
    It maybe that he's just complying to his company's protocol in these situations and may have no choice
     
    • Agree Agree x 3
  7. Dave OCD
    Online

    Dave OCD Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Hendry Electrical Services
    What I find annoying is that he could have sorted that in 5 minutes as part of the job, some people only need the flimsiest of excuses to avoid work. :)
     
    • Agree Agree x 11
  8. westward10
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    westward10 Please don't bore me with your life story. Electrician's Arms

    Location:
    Northamptonshire
    I suspect they have a check list to follow and if anything is untoward then walk away. They were probably just following a prescribed method of work.
     
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  9. anthonybragg
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    anthonybragg Electrician's Arms

    Location:
    NORTHAMPTON
    Business Name:
    CHARLTEC ELECTRICAL LTD
    It could of been corrected when the new meter was installed.
     
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  10. Ian1981
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    Ian1981 Electrician's Arms

    Location:
    North east
    It's the consumers tails so he may not be able to touch them or doesn't want the responsibility incase something happened and he had touched them.
    It's not that uncommon
     
    • Agree Agree x 1
  11. Dave OCD
    Online

    Dave OCD Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Hendry Electrical Services
    Quite possibly it's meter fitting by numbers as many aren't electricians and only have a very basic training in this task - this does not apply to 7029 Dave though !
     
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    • Agree Agree x 1
  12. sh500
    Offline

    sh500 EF Member

    Location:
    London
    So he ended by saying I would have to have an electrician to run a new cable (at my cost).

    What would the average cost (London) of having this done? I'd imagine minimum rate x1?
     
  13. Ian1981
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    Ian1981 Electrician's Arms

    Location:
    North east
    By the look of it just needs re-terminated properly rather than new cables.
    Hard to say without seeing the whole picture
     
  14. Strima
    Online

    Strima Electrician's Arms

    Location:
    St Neots
    Have you got a picture showing more of the area, mainly the suppliers head and meter etc?
     
    • Agree Agree x 1
  15. westward10
    Offline

    westward10 Please don't bore me with your life story. Electrician's Arms

    Location:
    Northamptonshire
    The right side maybe a bit short.
     
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