OP
R G
Sounds like a neutral fault , High resistance Neutral and the lower voltage you're getting could be the resistance using the earth path through the bonding in the property , so you may have no neutral at all and the bonding is the return path , so therefore the RCD is not picking up any imbalance , this is not good and supply should be isolated immediately and supply co informed ..
As a means of checking isolate the supply at the main switch and disconnect the main cpc and check with test leads & volt meter
As a means of checking isolate the supply at the main switch and disconnect the main cpc and check with test leads & volt meter