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Thanks, where is the downloads section?I have just put a bit in the downloads section
Discuss Cancellation rights trap. in the UK Electrical Forum area at ElectriciansForums.net
Thanks, where is the downloads section?I have just put a bit in the downloads section
And if a brick falls out 15 years later, have it rebuilt as it's clearly failed before it should've ...so i could have someone come and build me a house and then not pay them for it? seems legit
..Do make sure you research you customers don't have friends on Lower places... (Scary nr Brum prison ..500->20)only costs a half thou to get a few legs broken, i wish someone would try and not pay me
im sure i have friends in much lower places..Do make sure you research you customers don't have friends on Lower places... (Scary nr Brum prison ..500->20)
Don't know how much of this will be of use to you or anyone else on here but i found this on the trading standards website. It is possibly too late to appeal now but maybe for future. It does say that you do not have to give a customer the right to cancel if it falls under an on premises contract and that actually if you think about it most of the work we do or certainly i do falls under this because of a technicality.Just got out of a small claims court. A technicality just cost me £750!
Goes like this:
I provided an estimate for remedial works left over by a previous electrician who was sacked bt the client. Dont usually take these on but his wife was 9 months prenantand they were desperate to get the bedroom completed.
Raised an estimate with a strong caveat that there may well be more works on further investigation (and there was, shocking work). Started the next day with an email acceptance.
2 1/2 days in with 1/2 a day to go the client sacks me. I raise an invoice for the work done. The client pays the bill under protest and takes out a small claims saying that under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 because I didnt give information on cancellation rights I have to refund him the money for my labour so far.
The judge very apologetically agreed on legal grounds and I have to pay the client £750 incl court costs!
Most of my work starts within 14 days and a fair proportion is within 2-3 days of agreeing the estimate. Does anyone have any wording that would satisfy the regulations for work that is cancelled after it has comenced?
Cheers
Traders that visit a consumer in their home and leave a quotation (or send one to them later), allowing them to decide and enter into a contract when they are ready to do so, will be entering into an 'on-premises contract'.
I send all my quotes with the cooling off period thing now- saves hassle, although many of my clients are landlords and the cooling off period may not apply (business to business transaction)
I did think that myself but apparently not I got this info from a link on the trading standards website and copied the info straight from there so seems legit...Bear in mind though I’m in Scotland so clicked the Scotland tab so it might be different for those colleagues south of the borderAn 'on premises' contract IMO is a contract entered in to on a business premises- such as a shop or similar
One thing that crossed my mind- what if you have a mobile office in your van (a laptop and a seat). If you made the client sign the contract there then the contract is 'on premises' as you own the van (and it is not parked on their drive)
I send all my quotes with the cooling off period thing now- saves hassle, although many of my clients are landlords and the cooling off period may not apply (business to business transaction)
Reply to Cancellation rights trap. in the UK Electrical Forum area at ElectriciansForums.net
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