Your customer does sound like they have potential to be a pain. BUT - If I have an mot id be a bit miffed to find a report written like our one is. Tyres c3 Emissions FI and all sorts of technical terms. Plain english is best for all concerned. I did look at some software a few years back that actually populates an explanation in the notes section to each and every c1,c2,c3 you put in. Even if it is simply a reg number then you can point to the current regs book (Give em an amazon link) and if a customer really wants to they can then read that regs book at their leisure lol .
The above scenario in op's case would have enabled him to say "Job done" to customer and proceed to payment. As soon as client asked for more info you just point them to the notes and let them cross reference whatever hey want.
It would also (if using that software i cant remember lol) add no time to the job in hand (an eicr).
Having said all of the above Id send the report in full and then chase for payment for work done including the eicr. Based on my judgement I may even decline to price for remedials. There is a fellow on one of the uk electrical pages on facebook who is basically a bona fide debt collector who chases problem clients with letters and phone calls and even court if need be and his fee's are lumped onto the clients bill. He seems to have a good success rate as a lot of the time it isn't can't pay it's wont pay and faced with a CCJ a lot of them pay up.
In 30 years the only debt i let go was £130 when i found out through friends of friends that the nice chap was infact a fairly big coke dealer and it was "best" to let it go. He eventually went down for about 8 years (served) and when he come out he got shot in his cab office. I was best well out of it for what was probably half a days work way back then.
The above scenario in op's case would have enabled him to say "Job done" to customer and proceed to payment. As soon as client asked for more info you just point them to the notes and let them cross reference whatever hey want.
It would also (if using that software i cant remember lol) add no time to the job in hand (an eicr).
Having said all of the above Id send the report in full and then chase for payment for work done including the eicr. Based on my judgement I may even decline to price for remedials. There is a fellow on one of the uk electrical pages on facebook who is basically a bona fide debt collector who chases problem clients with letters and phone calls and even court if need be and his fee's are lumped onto the clients bill. He seems to have a good success rate as a lot of the time it isn't can't pay it's wont pay and faced with a CCJ a lot of them pay up.
In 30 years the only debt i let go was £130 when i found out through friends of friends that the nice chap was infact a fairly big coke dealer and it was "best" to let it go. He eventually went down for about 8 years (served) and when he come out he got shot in his cab office. I was best well out of it for what was probably half a days work way back then.