I implore you all to write to REAL and demand that they put a procedure in place to receive complaints about REAL members from REAL members.
REAL will tell you that they are very interested to hear about complaints about members from members and that they will take them seriously. They are not taking them seriously unless they have a procedure that we can see that they follow.
The renewables industry has the possibility to cast out cowboys, never before has a new domestic trade been so tightly regulated. If we lobby REAL to tackle rogue installers then they are in a position to police the industry. We pay their salaries, they should do their job.
REAL code requires complainace with MCS, MCS requires complieance with the DTI guide and BS7671. In all of these documents there is enough ammo to shoot down any shabby install as non-compliant with the REAL code. Non-compliance leads to suspension/expulsion or for minor infringments remdiation and close observation. The rules are already in place, we all need to lobby REAL to do their job.
DO IT NOW, SEND AN EMAIL TO
[email protected] to demand that they put in place a transparent procedure to deal with complaints from members.