Discuss Faulty light, do I charge customer to replace in the UK Electrical Forum area at ElectriciansForums.net
Hi Dave,
Ive not seen the issue, just explained how the light was only outputting 25% and that he would like to upgrade to a brighter light.
I'm going to have a look one evening.
If you supplied the light then I would think you should replace it as a goodwill gesture as it has been less than a year since it was installed,we are in the trade to make money and when you show goodwill and common sense it often brings more money your way,although the it also brings a lot of mickey takers at the same time,but that's another storyHi,
I installed a security light 8mths ago, customer has informed me the light is only partially working.
Customer wants a replacement or upgrade and he will pay cost of upgraded fitting.
Where do I stand with this regards it being a manufactures Defect and not a fault of my installation. Do I charge labour or not?
We have all been there, the lights not working and the cable has been ripped out of the back but NO ONE HAS TOUCHED IT!! , just quicker to change it and spend minimum brain time trying to make sense out of nonsenseInteresting, if it's only outputting 25% then how does he know that when you've fixed it and it's outputting 100% that it won't be bright enough?
I call this suspicious, but then I'm a cynical sod!
It is good if you are paid to keep installing the fittings,however we don't tend to get paid for the hours wasted taking and making calls and being diverted to call centres for half an hour and trying to explain to somebody on a telephone exactly what a raw plug isI fitted a ceiling light, that a customer had supplied. The light didn't hang straight and no amount of tinkering would correct it. The customer contacted the shop and they sent a replacement and agreed to pay for my time to swap them over. The replacement wasn't much better, so another replacement was supplied and I was paid to swap them again!
Tha
It is good if you are paid to keep installing the fittings,however we don't tend to get paid for the hours wasted taking and making calls and being diverted to call centres for half an hour and trying to explain to somebody on a telephone exactly what a raw plug is
Tha
It is good if you are paid to keep installing the fittings,however we don't tend to get paid for the hours wasted taking and making calls and being diverted to call centres for half an hour and trying to explain to somebody on a telephone exactly what a raw plug is
Raw,cooked,boiled or fried...even the butt variety if that's what floats your boatis that opposed to a cooked plug?
Reply to Faulty light, do I charge customer to replace in the UK Electrical Forum area at ElectriciansForums.net
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