Ring door bell wite connected issue

[shocksl]

A quick UPDATE.....


I've gone bought a Ring Plug in Transformer which connects to the socket. My VT28 shows it definitely is giving out 24V!

HOWEVER when i connected it to the Ring Doorbell . The doorbell still doesn't work!. I used my VT28 to check on the Ring probes. It flashed the Electrical shock icon on the VT28!.

So I guess the problem is with the Ring Pro.

However the thing I find strange is that the other 24v transformer I connected to the MCB. Just showed only a small resistance when wired up. Which leads me to believe the wire itself could be dodgy now. It recieving 230v from the MCB.

 

[Avo Mk8]

Ywah the ring bell works.. because you can take the battery out and charge it with the USB. But only lasts a week or so

HOWEVER when i connected it to the Ring Doorbell . The doorbell still doesn't work!.

I am so confused!

When it doesn't work, as you describe above, are you using the fixed wiring in the house to the doorbell?
If so, perhaps try hooking up the Screwfix transformer to the Ring just with short lengths of wire, to see if it works when not using the house wiring.

You could try disconnecting both wires from the Screwfix bell transformer, and both wires that go to the Ring bell push, and use your Megger BM223 to check the pair of bell wires is not short circuit!

PS have you got a Ring chime in this arrangement, in the circuit between the transformer and Ring doorbell?

 

[shocksl]

I am so confused!

When it doesn't work, as you describe above, are you using the fixed wiring in the house to the doorbell?
If so, perhaps try hooking up the Screwfix transformer to the Ring just with short lengths of wire, to see if it works when not using the house wiring.

You could try disconnecting both wires from the Screwfix bell transformer, and both wires that go to the Ring bell push, and use your Megger BM223 to check the pair of bell wires is not short circuit!

PS have you got a Ring chime in this arrangement, in the circuit between the transformer and Ring doorbell?

Hi

What I mean the Ring bell can be used with battery alone. It does work with that. I have to take rhe battery out to charge it overnight. Then put it it back in the Ring bell next day it works for a week. Then repeat in charging it.

But when hard wired it doesn't work. So that means the hardwiring component doesn't work.

What settings shall I put the the Megger bm223 to do the test on? So I'll leave the wire connected to the bell. But take it out rhe transformer and use it from there ?

 

[Bob Geldoff1234]

Remove the ring door bell from its wiring by the front door.Take it into where the transformer is and run a short piece of wire from the transformer to the ring door bell.If it now works then its the existing wiring thats faulty.

 

[loz2754]

Another possibility - the Ring video doorbell 2 has to be set up in the app to work with an existing doorbell transformer. Is it possible that a firmware update or something has reset this setting?

 

[Avo Mk8]

What settings shall I put the the Megger bm223 to do the test on? So I'll leave the wire connected to the bell. But take it out rhe transformer and use it from there ?

Just to say do NOT leave the Ring connected at all if you are going to use the BM223. My though was to use the Megger with everything disconnected (both ends) to prove the wiring wasn't short circuit - which is a possibility!

There are some other suggestions here now.

PS But new information - you have a bell in the circuit? could this be contributing to the problem?

 

[shocksl]

Just to say do NOT leave the Ring connected at all if you are going to use the BM223. My though was to use the Megger with everything disconnected (both ends) to prove the wiring wasn't short circuit - which is a possibility!

There are some other suggestions here now.

PS But new information - you have a bell in the circuit? could this be contributing to the problem?

Hi mate

I checked continuity with 500v. It gave the reading. >999.. so defoo no short circuits. Does this mean the wires are good?


The bell isn't in the circuit. ..the wire from the transformer is going straight to the ring door bell. ...this has a seperate chime which connects via WiFi I believe and powder bulk a plug

 

[shocksl]

Remove the ring door bell from its wiring by the front door.Take it into where the transformer is and run a short piece of wire from the transformer to the ring door bell.If it now works then its the existing wiring thats faulty.

I need to try this. Great idea.

 

[Avo Mk8]

Hi mate

I checked continuity with 500v. It gave the reading. >999.. so defoo no short circuits. Does this mean the wires are good?

It means they are not shorted together, and they are properly insulated - that's good to know.
What we don't know is whether there is a break in the wires. I think it's unlikely 'cos your VT28 showed rx at that end.
You might try doing the Megger test again, shorting together the wires at one end at the Ring end and measuring the resistance between the wires at the transformer end (disconnected from the transformer). It should be zero ohms.

The bell isn't in the circuit. ..the wire from the transformer is going straight to the ring door bell. ...this has a seperate chime which connects via WiFi I believe and powder bulk a plug

OK that's good to know, thanks.

 

[shocksl]

It means they are not shorted together, and they are properly insulated - that's good to know.
What we don't know is whether there is a break in the wires. I think it's unlikely 'cos your VT28 showed rx at that end.
You might try doing the Megger test again, shorting together the wires at one end at the Ring end and measuring the resistance between the wires at the transformer end (disconnected from the transformer). It should be zero ohms.

OK that's good to know, thanks.

Yes I just did that it was zero ohms. Looks like the wires must be OK after all.