Crossed Polarity smart meter into mains

[Pete999]

I take it from your initial post that your energy supplier (DNO) fitted your smart meter.
The "Electrician" who came to fit your new shower and located the reversed polarity of your new meter installation, should, in my opinion informed you immediately, and recommend you contact your DNO right away.
There was no need to switch your CU off, for the reason Rob has given, if the Reversed Polarity is infact the correct assumption, then your DNO want's a good kicking. Take this issue further if the installation of the meter was incorrect.

 

[Wilko]

Hi - polarity is a basic test that should have been done by your meter installation person. Perhaps your Electrician was surprised to find it and was thinking "if they've got that wrong, what else?".

 

[HS2018]

I take it from your initial post that your energy supplier (DNO) fitted your smart meter.
The "Electrician" who came to fit your new shower and located the reversed polarity of your new meter installation, should, in my opinion informed you immediately, and recommend you contact your DNO right away.
There was no need to switch your CU off, for the reason Rob has given, if the Reversed Polarity is infact the correct assumption, then you DNO want's a good kicking. Take this issue further if the installation of the meter was incorrect.

Thank you, yes this is correct, sorry if I confused one.
The DNO was told by his superior to cut off the supply until the morning (11am this morning) the DNO’s superior was also speaking of a disciplinary as I asked why he was taking so many photos.
I just wanted reassurance so thank you

 

[HS2018]

Thank you, yes this is correct, sorry if I confused one.
The DNO was told by his superior to cut off the supply until the morning (11am this morning) the DNO’s superior was also speaking of a disciplinary as I asked why he was taking so many photos.
I just wanted reassurance so thank you

Also, it was a bit of a mess as our electrician couldn’t touch anything the contractor had done so I think he shut the power off just for safety until they could come to rectify the problem

 

[Pete999]

Thank you, yes this is correct, sorry if I confused one.
The DNO was told by his superior to cut off the supply until the morning (11am this morning) the DNO’s superior was also speaking of a disciplinary as I asked why he was taking so many photos.
I just wanted reassurance so thank you

Don't let the burgars fob you off with an apollogy, take it further, about time these Muppets got hauled over the coals.

 

[HS2018]

Hi - polarity is a basic test that should have been done by your meter installation person. Perhaps your Electrician was surprised to find it and was thinking "if they've got that wrong, what else?".

Yes he said he’s never seen it before so turned the power off just in case. He also said he should’ve done the polarity test both before and after installing the meter, so thank you for making things a little clearer

 

[Pete999]

Thank you, yes this is correct, sorry if I confused one.
The DNO was told by his superior to cut off the supply until the morning (11am this morning) the DNO’s superior was also speaking of a disciplinary as I asked why he was taking so many photos.
I just wanted reassurance so thank you

He probably wanted to show the pictures to the training facility they use to train these Guys, "this how not to do it"

 

[HS2018]

Hi - polarity is a basic test that should have been done by your meter installation person. Perhaps your Electrician was surprised to find it and was thinking "if they've got that wrong, what else?".

Yes he said he’s never seen it before so turned the power off just in case. He also said he should’ve done the polarity test both before and after installing the meter, so thank you for making things a little clearer

Don't let the burgars fob you off with an apollogy, take it further, about time these Muppets got hauled over the coals.

Thanks Pete, appreciated. As I know nothing of electricity and seeing so many people yesterday I’m confused to say the least. Just glad everything is safe now but want to get to the bottom of if it was a dangerous situation for my family and two girls under two!

 

[Pete999]

Thank you, yes this is correct, sorry if I confused one.
The DNO was told by his superior to cut off the supply until the morning (11am this morning) the DNO’s superior was also speaking of a disciplinary as I asked why he was taking so many photos.
I just wanted reassurance so thank you

He probably wanted to show the pictures to the training facility they use to train these Guys, "this how not to do it" mind you they only give the meter maid a volt stick to check polarity, or thats all the Guy had when he ckecked mine.

 

[HS2018]

He probably wanted to show the pictures to the training facility they use to train these Guys, "this how not to do it" mind you theyonly give the meter maid a volt stick to check polarity,

Partner has just had a telephone call from supplier..
A full investigation is going to take place into the contracting company and 60 of his jobs before and after our house, the HSE has been informed, ofcom(?) & trading standards so I guess it looked to be serious