Posting a message to the forum will remove the above advertisement
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. angel While you're here, would you mind checking out our Electrician's Insurance section to see if we could save you a few quid? - Specifically our Van Insurance Deals and Public Liability Insurance Deals. Thanks for supporting the forum! angel

    5% Discount from Electrical2Go.co.uk for ALL members! - Click Here

Discuss Customer won't pay to correct dangerous wiring in the Electrical Forum area at ElectrciansForums.co.uk.

Thread Status:
Not open for further replies.
Please make sure you checkout our forum sponsors, many do discounts for members and, they keep the forum free to use.
  1. brennybig
    Offline

    brennybig Guest

    Asked to put a new 32amp cooker circuit into an old wylex 6 way board. Explained that I needed to split meter tails and install a new CU with RCD protection for cooker. Suggested a new CU for the whole house but customer unwilling to pay and insists on wiring new cooker circuit to old board which I am unwilling to do as no RCD protection. I am happy to walk away from the job but I noticed that there is a 5 socket radial circuit (2 sockets are in the kitchen) with 2.5mm cable except for the cable from the old wylex CU to the first socket which is only 1.5mm. Explained it had to be changed to a ring main with the correct cable and hence it will also need RCD protection. It is a dangerous setup and customer insists it has worked for years so unwilling to pay for corrective work. I can't just walk away and leave it unsafe! Do I just remove the 1.5mm cable between CU and first socket for safety reasons, upsetting the customer as the sockets will no longer work, or am I expected to do all the corrective work at my own expense by converting it to a ring main (without RCD)? I feel at present that I should remove the 1.5mm cable and tell the upset customer that he needs to get it properly repaired when he has the money. He is running a dishwasher, tumble drier and washing machine on these sockets at present!! Any thoughts?

    Cheers

    Brenny
     
  2. Hawk81
    Offline

    Hawk81 Trusted Advisor

    Location:
    Northern Ireland
    Why does it have to be changed to a ring?
     
    • Like Like x 1
  3. brennybig
    Offline

    brennybig Guest

    I could just replace the 1.5mm cable with 2.5mm and run all sockets off a fused spur setup but given the three devices he already has connected it seems inappropriate.

    Brenny
     
  4. Guest112
    Offline

    Guest112 Guest

    if they wont pay you were never there...
     
    • Like Like x 3
  5. sxsparky
    Offline

    sxsparky Guest

    if he wont pay its not your problem!
     
    • Like Like x 2
  6. Frontstep
    Offline

    Frontstep Guest

    If the Job is reasonable and the price is reasonable and they don't want to pay record all and every detail including Photographs and leave.
     
  7. oldtimer
    Offline

    oldtimer Trusted Advisor

    Location:
    Edinburgh
    I do not know what the bother is here you have been asked to put in a cooker circuit but customer does not want a new DB or RCD protection now if sockets are wired in 1.5 then best thing to do is say that he needs the whole installation checked out because he cannot keep adding on Add Hock you have done the right thing by highlighting the problem to him but he will see this as you trying to get yourself more work sadly because people do this we all get tarred with the same brush. So walk away I did with an alarm upgrade I gave a price and the return email was I am getting another quote then another mail was when can you start plus he was watching to see if I was going to take some of the old equipment away but that did not happen
     
  8. colshaws
    Offline

    colshaws Electrician's Arms

    Location:
    Grays,Essex
    Issue a dangerous condition notification , leave a copy with the customer and get them to sign it (if they will) at least that way your covered. And then walk away.
     
  9. oldtimer
    Offline

    oldtimer Trusted Advisor

    Location:
    Edinburgh
    Hold on there is no legal obligation for him to "issue" a DCO and the customer is not obliged to sign anything as he has not done any work for them he can only highlight his findings in writing and then its up to the customer. I am not trying to have a pop here but we do not have the same degree of authority as the GASAFE guys with regards to issueing notices best thing he can do is highlight his finding and walk away because it could backfire on him ie accusations of interferance intimidation to get more work done and then he could be labelled as being aggressive
     
    • Like Like x 2
    Last edited: Feb 16, 2012
  10. telectrix
    Offline

    telectrix Scouser and Proud of It Trusted Advisor

    Top Poster Of Month

    Location:
    cheshire/staffordshire
    Business Name:
    Telectrix
    agree^^^. put your concerns in writing and send it to him recorded delivery. that way, you've covered yourself and the ball's in his court ( not you in court )
     
    • Like Like x 3
  11. Spazz
    Offline

    Spazz Guest

    Issue them a danger notice and you have covered your back, just fill it in and post recorded delivery then get a copy of the proof of delivery and that will be accepted as received.

    They can do as they please then - the last thing you want to do is the house catches fire because they use a bigger current draw, and cable overheats and a fire is caused as a result, as all they will say is I had a sparky the other day come over and he said I didnt need to do anything to it - at least with a danger notice issued you have covered your back - even if you email it and get proof pr delivery request on it, you would have covered yourself.

    We can only advise, its their house they are putting at risk, we are not the LABC or HSE, we cant make anyone do anything!


    To be honest the home owner was possibly thinking here is another rip off sparky trying to get me to do extra work when I dont really need it - even if she really needed it - she/he does not know.


    If you are that concerned send a copy of said notice to LABC and let them deal with it - its out of your hands!


    Dont forget with DCOs the customer has a right to refuse to sign it and accept it - so t get over this post it recorded delivery with no markings its your company (in a sealed envelope) and bang you got your signature, just staple it to the DCO.
     
  12. brennybig
    Offline

    brennybig Guest

    Thanks for all your advice. I will state my concerns in an e-mail and walk away.

    Cheers

    Brenny
     
  13. overskilled
    Offline

    overskilled Trusted Advisor

    Just my 2p, feel free to disagree
    See situations like this really needs something like an electrical version of gassafe brought in (with better oversight, don't know how good gassafe is, but have seen some real cowboys who were corgi registered in the past) or a requirement for regular inspections from someone who doesn't do the remedial work to assure impartiality (in theory at least)
    Our system is a mess, no way to force it to be remedied, too many willing to look the other way as "we've done it that way for years" or "the customer doesn't want to pay for it to be done right" "the customer wants it done this way, who am I to argue?"
    I'd be happy with a system of required inspections say backed by the insurance industry - "no electrical safety cert, no policy pay out" which would persuade many to make sure it was done. The issue is making sure shonky certs don't get issued, which could be a real sticking point.
    What do others think?
     
    • Like Like x 1
  14. spinlondon
    Offline

    spinlondon Trusted Advisor

    Location:
    Harlow Essex
    Before you rush off and do anything.
    What is the rating of the CPD, and what is the installation method of the 1.5mm² cable?
     
    • Like Like x 2
  15. rich.250
    Offline

    rich.250 Electrician's Arms

    Location:
    Cornwall
    Business Name:
    Rich Williams Electrical
    Have you done a cable call to prove the 1.5mm is under sized?
    Don't want to make yourself look silly
     
Loading...
Similar Threads - Customer won't correct Forum Date
customers clean toilets Electrical Forum Jul 8, 2018
CUSTOMER BLAMED PLUMBER Electrical Forum Jul 3, 2018
Thread Status:
Not open for further replies.

Share This Page

Electricians Directory Post a Domestic Job Post a Commercial Job